State Farm® Insurance Agent David Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jackie Schroeder
August 7, 2025
5
out of
5
rating by Jackie Schroeder
"Our barn and house were badly damaged by a storm. Ken was always so helpful with all my questions about our claim."
We responded:
"Thank you Jackie for your 5-star review! My State Farm team and I are happy to be your good neighbor! We work really hard to make sure you have a great claim experience!"
Ronda Low
July 30, 2025
5
out of
5
rating by Ronda Low
"Heather is very kind very compassionate and very respectful she's the type of person that you feel like that you've known forever and I just want her to know that I love her and thank you so much for helping us"
We responded:
"We’re thankful for your feedback Ronda! Heather is a great asset to our office and community! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Charles Eichar
July 30, 2025
5
out of
5
rating by Charles Eichar
"Very nice agents, very nice to do business with"
We responded:
"Thank you Charles, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Anna Reusch
July 29, 2025
4
out of
5
rating by Anna Reusch
"Ken, thanks again for your quick response to my request. Every year when I need documentation, you come through!"
We responded:
"Thank you for your 4-star review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know!"
Kyle Zimmerly
June 24, 2025
5
out of
5
rating by Kyle Zimmerly
"I have been trying extremely pleased with the service I have received. The staff is incredible. The process was smooth and easy. Highly recommend."
We responded:
"Thank you Kyle, we here at David Roberts State Farm, take customer service very seriously. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Sharon Villanueva
May 30, 2025
5
out of
5
rating by Sharon Villanueva
"I talked with Danielle …she is professional and very pleasant to talk too …she explained things that I wasn’t really sure about but after I understood things much better and that I appreciated very much"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know Danielle was able to assist you and make things light and simple, which we love to hear at David Roberts State Farm. If you ever have any questions or need assistance, we’re here to help!"
Akira Mosley
May 12, 2025
5
out of
5
rating by Akira Mosley
"Great office, very helpful team members!"
Ali Donaldson
May 12, 2025
5
out of
5
rating by Ali Donaldson
"The staff here have been very friendly and helpful! Heather and Danielle are both great at what they do and make things very simple and convenient. I definitely recommend David Roberts State Farm for any insurance needs!"
Joshua Ward
May 5, 2025
1
out of
5
rating by Joshua Ward
"Broker Ryan at this State Farm office is deceptive. I was switched to a GAINSCO policy just two weeks after starting a State Farm policy, because they suddenly claimed I was ineligible for State Farm coverage. I was pressured into unnecessary renter's insurance. Then, the GAINSCO quote I was given increased on the day the down payment was due. I don't understand why they give you a quote and then re-run it giving you a higher premium than they quoted you before - it should've been finalized upon being approved. This is deceptive and I believe it's a sales tactic and way of getting your money and a commission. Also be aware of brokers asking you to give them good reviews after 1 month's of coverage, they'll re-run your MVR and come up with some lame excuse and say it's in the underwriting's hands. This is also a sales tactic to get them to look good, get recognition and a commission. Beware of these scamming brokers and their deceptive sales tactics that leave you for dead in the end. Bait-and-switch tactics and a complete lack of transparency."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. As the agent, customer experience is very important to us. Please contact me at the office at your earliest convenience. "
Connie Gallaher
April 20, 2025
5
out of
5
rating by Connie Gallaher
"The response and dedication from David, Heather, Danielle and team has been phenomenal."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our David Roberts State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kamel ALMahameed
March 27, 2025
4
out of
5
rating by Kamel ALMahameed
"Kenneth Smith (Ken) was fantastic—professional, attentive, and truly went the extra mile to help me. As I had an excellent experience at David Roberts agent of st far.Unfortunately, (the main insurance company) which I don’t recommend, policies make things harder than they should be, but if you have to deal with this office, I highly recommend working with Ken . He made the experience much better despite the challenges.Thank you Ken."
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
Cindy Hatfield
March 11, 2025
5
out of
5
rating by Cindy Hatfield
"Everything was excellent! Heather, Jacob, and Danielle sailed me right through the process! 😊"
Kay Hochstettler
March 10, 2025
5
out of
5
rating by Kay Hochstettler
"Danielle Sterling was knowledgeable, professional, and helpful. Her friendly personality is an asset to David Roberts - State Farm Insurance Agent."
Jared “Jbiggs” Webb
March 10, 2025
5
out of
5
rating by Jared “Jbiggs” Webb
"Danielle is your girl and she will take care of you and is easy to talk to"
We responded:
"Thanks Jared, glad Danielle was able to help you out. We love her as well. Please reach out to our office if you have any needs!"
Emma Mock
March 4, 2025
5
out of
5
rating by Emma Mock
"Heather and Kenneth are both amazing! Very polite and helpful!"
Danielle Luchini
March 4, 2025
5
out of
5
rating by Danielle Luchini
"Ken Smith, the Service Manager, at the David Roberts location in Findlay, Ohio, is terrific! He is always willing to help and very knowledgeable in what he is doing! I love working with this group of people. 5 stars!"
We responded:
"Thanks Danielle, glad Ken was able to take good care of you! Please reach out in the future so we can help you once again."
Andrea Gutierrez
February 26, 2025
5
out of
5
rating by Andrea Gutierrez
"Provides excellent service in a timely manner each time I have needed a question answered in the past several years! Friendly and helpful service, which means a lot in todays society!"
We responded:
"Thank you, Andrea, for your wonderful feedback! I'm happy to know that our service has been consistently friendly and helpful over the years. It's always our goal to provide timely and excellent service. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Maria Gladfelter
February 25, 2025
5
out of
5
rating by Maria Gladfelter
"I spoke to Ryan from David Roberts State Farm. He was extremely helpful, kind and considerate."
We responded:
"Thank you, Maria, for sharing your experience! I'm glad Ryan was able to assist you with such kindness and consideration. If you need further assistance, feel free to reach out to our office."
Cynthia Lauwers
February 24, 2025
5
out of
5
rating by Cynthia Lauwers
"Danielle was very pleasant and helpful. My experience was excellent. She knows her job."
We responded:
"Thank you, Cynthia, for sharing your experience! I'm glad to know Danielle was able to assist you so effectively. It's wonderful to hear that your experience was excellent."
Sue Freed
February 13, 2025
5
out of
5
rating by Sue Freed
"We are new clients to the David Robert’s State Farm Insurance agency. We made the right choice. Great customer service, policy help and advice. Danielle has been instrumental in helping me with appointments, reminders and prompt on making the necessary changes to our policies. She is a friendly face when coming in to the office to meet with David."
We responded:
"Thank you, Sue, for sharing your experience! I'm glad you feel you made the right choice with us. Danielle's dedication to assisting with appointments and policy changes is truly appreciated, and it's wonderful to know she's made a positive impact. We're here for any future needs or questions you might have!"
Sandra Hock
February 4, 2025
5
out of
5
rating by Sandra Hock
"Very friendly and helpful 👌"
We responded:
"Thank you, Sandra! I'm glad you found our team friendly and helpful. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
Erin Brown
February 4, 2025
5
out of
5
rating by Erin Brown
"I switched to State farm after finding out I was over paying for my car insurance. After setting up a meeting they were able to find me a policy that saved me so much money and gave me MORE coverage! I highly recommend going and talking to Danielle. She has been SO helpful, always taking the time to explain how everything works and applies to me specifically. I am so glad I took the recommendation to go in and talk to them!"
We responded:
"Thank you, Erin, for sharing your experience! I'm happy to know that our team, especially Danielle, was able to assist you in finding a policy that offers more coverage while saving you money. It's wonderful to hear that Danielle took the time to explain everything clearly. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Michael Newcomer
January 14, 2025
5
out of
5
rating by Michael Newcomer
"Great coverage at great prices and excellent customer service! Talked to Heather on the phone to add my wife to a policy and had the new policy information in only 15 minutes from Ken Smith! Thanks!"
We responded:
"Thank you, Michael, for sharing your experience! I'm glad to know you found our coverage and prices to be excellent. Heather and Ken are truly dedicated to providing quick and efficient service, and it's great to see their efforts recognized. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Lindsay Lopez
December 16, 2024
5
out of
5
rating by Lindsay Lopez
"Ken was great and helpful!!!"
We responded:
"Thank you, Lindsay! I'm glad to hear that Ken was able to assist you effectively. We appreciate your feedback and are always here to help with any future needs or questions."
Jennifer Pullen
October 31, 2024
5
out of
5
rating by Jennifer Pullen
"Everyone at David Roberts State Farm, especially Ken, are incredibly helpful. I recently had a complicated claims process, and Ken was easy to get a hold of, and made a difficult time and situation as smooth as it could possibly be."
We responded:
"Jennifer, thank you for your wonderful review! I'm glad to hear that Ken and the rest of our team were able to assist you during a complicated claims process. It's important to us that we make challenging situations as smooth as possible. If you need any further assistance, please don't hesitate to reach out. - David Roberts - State Farm Insurance Agent, Findlay, OH"