State Farm® Insurance Agent David Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cindy Gonzalez
September 10, 2024
5
out of
5
rating by Cindy Gonzalez
"Happy to give Ken a positive review. The email and our conversation on the phone was informative and concise. Thank you Ken for answering my questions. Cindy"
We responded:
"Ken and I are glad you had a positive experience, Cindy. It's wonderful to know that Ken was able to provide you with clear and informative answers. If you have any more questions or need further assistance, feel free to reach out anytime. - David Roberts - State Farm Insurance Agent, Findlay, OH"
keith hefferman
September 1, 2024
5
out of
5
rating by keith hefferman
"Neede info on current coverage and received a prompt response with everything I needed. Is readily available when needed."
We responded:
"Keith, thank you for your review! I'm glad we could provide the information you needed promptly. It's great to know you find us readily available when needed. If you have any further questions or need assistance, feel free to reach out anytime. - David Roberts - State Farm Insurance Agent, Findlay, OH"
Laura Sendelbach
August 27, 2024
5
out of
5
rating by Laura Sendelbach
"It's nice to deal with an agent that actually cares about their customers and will help with the claims process! Ken has been very helpful, friendly and efficient!"
We responded:
"Laura, thank you for your kind review. I'm glad to know that Ken has been helpful, friendly, and efficient in assisting you with the claims process. We always aim to provide caring and attentive service to our customers. If you need any further assistance, please don't hesitate to reach out. - David Roberts - State Farm Insurance Agent, Findlay, OH"
Devi Varaprasad
August 14, 2024
5
out of
5
rating by Devi Varaprasad
"Ken has been very helpful and helped me understand all the information required for the insurance policy. Ken is very friendly, will understand what you're saying and will give the correct inputs."
We responded:
"Hey Devi, Thanks a lot for your awesome review! I'm really happy to hear that Ken was able to help you understand all the information you needed for your insurance policy. It's great to know that he was friendly and provided the right inputs. We're always here to help with any future needs or questions you might have! - David Roberts - State Farm Insurance Agent, Findlay, OH"
Peyton Green
August 1, 2024
5
out of
5
rating by Peyton Green
"David was a lovely guy! Put everything in black in white and explained everything perfectly and clearly."
We responded:
"Hey Peyton, Thanks a bunch for the awesome review! I'm so glad you found everything clear and easy to understand. If you ever have more questions or need further assistance, don't hesitate to reach out! - David Roberts - State Farm Insurance Agent, Findlay, OH"
Marlene Honeywell
July 25, 2024
5
out of
5
rating by Marlene Honeywell
"I really enjoyed talking with Seth Butler. He was very informative and patient answering my questions. He had to be extra patient as I was having interruptions with important calls and a serviceman who was working on my water meter( updating it). I believe Seth gave me a fair deal even though my previous insurance agent questioned my decision to go with State Farm. I look forward to meeting you David and Seth in person.I trust that I have made a good decision after many years with the same auto insurance and agent. Thank you for valuing my opinion. Marlene Honeywell"
We responded:
"Hi Marlene, thanks so much for your review! I'm glad Seth was able to assist you. We're happy you feel confident in your decision to switch to State Farm. We look forward to meeting you in person too! If you have any more questions or need further assistance, don't hesitate to reach out. - David Roberts - State Farm Insurance Agent, Findlay, OH"
Carole Breidenbach
June 28, 2024
5
out of
5
rating by Carole Breidenbach
"My husband was trying to buy a new car and we didn't have proof of insurance yet because our policy had just renewed. I called and spoke with Ken Smith. My phone kept losing signal and making it difficult for Ken to hear me. I was getting very anxious about it, but Ken remained patient and professional. It took a while, but he was finally able to hear my need and immediately sent the needed email. If I had been in Ken's shoes, I probably would have just hung up, but he didn't, and I am very appreciative. I have had policies with this office for two years now. I have found that everyone in the office is nice, friendly, and professional. If they don't know an answer, they find it. Best insurance change I ever made."
We responded:
"Awesome to hear Carole! Glad Ken took care of you!!!"
Connie
June 19, 2024
5
out of
5
rating by Connie
"Ken Smith, an agent for Dave Robert’s State Farm, does an outstanding job handling all my insurance needs. He’s very helpful with any issues or problems that I may have! A very satisfied customer."
We responded:
"Connie, I'm happy Ken has been outstanding in handling all your insurance needs! We're pleased to have provided you with helpful assistance and resolved any issues you've encountered. We're grateful for your trust in our office! David Roberts - State Farm Insurance Agent, Findlay, OH"
Konner Aldridge
June 13, 2024
5
out of
5
rating by Konner Aldridge
"Ken is so easy to work with! Thank you!"
We responded:
"Konner, I'm thrilled you found working with Ken so easy! Thank you for your positive feedback. We're pleased to hear about your great experience with us. If you ever need assistance in the future, feel free to reach out. - David Roberts - State Farm Insurance Agent, Findlay, OH"
cindy byerly
June 13, 2024
5
out of
5
rating by cindy byerly
"I’ve had my insurance here for a long time and am happy with them. Today I had help from Kenneth Smith, with unexpected damage to my vehicle. He was very personable, knowledgeable and helpful."
We responded:
"Cindy, I'm happy to hear that Kenneth provided you with knowledgeable and personable assistance for your unexpected vehicle damage! We're pleased to have been able to help you during this time. Please don't hesitate to reach out if you need anything else in the future. - David Roberts - State Farm Insurance Agent, Findlay, OH"
Heather Mellott
April 29, 2024
5
out of
5
rating by Heather Mellott
"We have been customers of Dave Roberts office for over a year now and have been very pleased with their services. Everyone who works there is friendly, prompt, and attentive. We have worked with Ken quite often and he ALWAYS goes above and beyond! Recently I had the pleasure of speaking with Brandi who went above and beyond my expectations on a situation we were dealing with. She took it upon herself to do some extra research and called me with the results. I was quite surprised and very grateful for her response. Situations like this is why we will continue to be customers of Dave Roberts office. Thank you"
We responded:
"Heather, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Ken and Brandi are true assets to the team! We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs! - David Roberts - State Farm Insurance Agent"
Joyce Tuccillo
April 26, 2024
5
out of
5
rating by Joyce Tuccillo
"I just moved to Ohio from NY and needed to get car insurance. I called and spoke with Heather. She was very helpful, explaining all the options I had to choose from. I would Highly recommend them"
We responded:
"Thank you Joyce, we work really hard at making the customer experience feel professional and personable. Heather is very good at her job!!! Welcome to Ohio!!!"
Albri Jones
April 11, 2024
5
out of
5
rating by Albri Jones
"Ken, love your energy and your personality. Always looking out any way you can, going above beyond. I always recommend people your way when I get a chance who are looking not only for insurance, but someone who is dependable and invested. Thank you again and always appreciated. 🙏🔥"
We responded:
"Albri, your support means the world to us! It's rewarding to hear that Ken's energy and dedication have made a positive impact on you. We're grateful for your recommendations and the trust you've placed in us. Thank you for being part of our David Roberts State Farm family, and we're here for you whenever you need us! - David Roberts - State Farm Insurance Agent, Findlay, OH"
Christopher Kline
April 9, 2024
5
out of
5
rating by Christopher Kline
"Excellent service by Ken! Changes were made and new card sent out quick!"
We responded:
"Thank you, Christopher! We are fortunate to have hard-working team members, like Ken, who do their best for our customers. - David Roberts - State Farm Insurance Agent, Findlay, OH"
Fred Sims
March 23, 2024
1
out of
5
rating by Fred Sims
"It was okay insurance at first, but they raised the rates every 6 months even though I've never had an accident or claim, but this last $105 rate hike was the final straw. I found a different insurer that's charging about what I was paying when I started with these guys years ago for the same coverage I have now. It's a shame that places like this take advantage of loyal customers."
We responded:
"Thank you for taking the time to share your experience with us, Fred. Yes, you are correct, rates have increased since Covid due to inflationary costs that affects insurance prices, just like grocery, lumber and car repair costs. We encourage all our customers to come in to meet with our team so we can go over 3 common ways to lower your insurance costs. We wish we would have been able to meet with you prior to your cancellation, but we extend our best wishes for you moving forward."
Jaelyn Prater
March 22, 2024
5
out of
5
rating by Jaelyn Prater
"I am a college student and I just started renting my first off-campus house. I had no idea where to start with obtaining renters insurance or even what it is, but Jacob helped me significantly. He set me up with the perfect plan for me and gave me to confidence to rely on my plan!"
We responded:
"Jaelyn, thank you for your kind review regarding the excellent service provided by Jacob with your Renters Insurance policy at David Roberts State Farm. "
Lessons & Blessings Lessons & Blessings
March 19, 2024
5
out of
5
rating by Lessons & Blessings Lessons & Blessings
"The customer service rep was amazing. I spoke with Deija Williams, her patience and understanding of my needs made it so easy to understand and work with. I definitely will be recommending all my friends and family to contact State Farm David Robert’s office in Findlay Ohio, and ask for Deija she is a wonderful asset to the company…"
We responded:
"Thank you for sharing your positive experience with Deija and our team! We greatly appreciate your kind words about her exceptional customer service, patience, and understanding. Thank you for your recommendation, we are always here to assist you with all your insurance needs! - David Roberts - State Farm Insurance Agent, Findlay, OH"
Lee Jynell
March 14, 2024
5
out of
5
rating by Lee Jynell
"David Roberts and his State Farm staff , are the most welcoming staff. They make you feel like you have known them forever ! They are there for their customers and they CARE! which you can not find everywhere! I highly recommend them!!"
We responded:
"Lee, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Diana Anderson
January 31, 2024
5
out of
5
rating by Diana Anderson
"Thank you Ken Smith for all your help handling my mother's account this past year, I couldn't of asked for a better agent. You provided great customer service and handed everything and/or personally directed me to the service department I needed."
We responded:
"Diana, thank you for sharing your experience with us! We're thrilled to know that Ken provided you with such efficient and professional service. At our agency, providing excellent service is our priority, and we're delighted that he exceeded your expectations. Your recommendation means a lot to us, and we're here to assist you further with any insurance needs."
Ben Stevens
January 30, 2024
5
out of
5
rating by Ben Stevens
"Ken has always had answers for my questions and is 100% on follow up calls. I never worry about it if Ken said he will take care of it, it is done!"
We responded:
"Ben, thank you! We appreciate you taking the time to leave a shout out for Ken. Please don't hesitate to reach out if you need anything."
Aaron Lester
January 11, 2024
5
out of
5
rating by Aaron Lester
"Heather and Ken are very knowledgeable and always there to help. Can't ask for a better team to deal with."
We responded:
"Aaron, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Heather & Ken care a lot about our customers."
Britt Melton
December 14, 2023
5
out of
5
rating by Britt Melton
"David Roberts and his staff are fantastic! Ken Smith is so easy to work with and makes getting questions answered extremely simple and convenient. I would highly recommend them!"
We responded:
"Thanks for the kind words, Britt! We’re happy to hear Ken was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Sheila Skipworth
December 4, 2023
5
out of
5
rating by Sheila Skipworth
"Ken Smith was extremely helpful in providing information for our homeowners insurance upgrade. In the past he has been very informative for our auto and umbrella policies too. He has always found time to explain our current coverage and what the upgrade and bundle will entail. It is great working with him and the others on staff at this agency."
We responded:
"Thank you, Sheila, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Ken, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Tyler Von Sossan
November 2, 2023
5
out of
5
rating by Tyler Von Sossan
"I recently switched to David Roberts for my family's insurance needs. Not only did we save money by switching to State Farm, but David, Heather, and Ken made the transition for my family extremely easy, and they answered all our questions. Special thanks to Heather for her help this morning with my car crash. The first thing she asked was if I was okay, not what happened. She demonstrated a high sense of urgency with her quick response and compassion for my situation. I would highly recommend David Roberts's office for their high quality of service. Thanks again!"
We responded:
"Tyler, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Yashwanth B
September 5, 2023
5
out of
5
rating by Yashwanth B
"I knew State Farm when I was working for Farmers Insurance back in 2014. The majority of my friends have their auto insurance with State Farm and I have gotten very good feedback from them which made me decide to get my auto insurance from State Farm and looks like I have made the right decision. David Roberts was very helpful in getting me the insurance on the same day without any issues. Ken Smith who was at the front desk was nice in explaining the breakdown of the insurance and also got me insurance cards printed."
We responded:
"Yashwanth, we thank you for the review. Our team strives to provide a great insurance experience for everyone who visits our office, and we are happy to hear that you are satisfied with your insurance policy! Ken is a great asset to our team."