State Farm® Insurance Agent David Roberts

"Haven't made any claims yet. This review refers to choosing State Farm vs other insurers.

I comparatively shop for insurance (homeowners, condo, renters, auto, life, umbrella) online. I check insurance company credit ratings. I use a compare & contrast insurance calculators like NerdWallet and Bankrate. And yet, I still made mistakes by choosing my insurance plans online, which cost me. The agents at State Farm helped me fix errors I didn't realize I'd made. Had I gone with David Roberts' office years ago I would have saved 20%-30% annually.

I've had insurance plans with Geico, American Family, Lemonade, and Liberty Mutual. This isn't to say that the state farm *plans* are cheaper, it's that the in-person conversation with the experienced, thorough, and knowledgeable agent helped me save money because my plans are now *accurate.*

I hope that if I ever have to file a claim, the in-person relationship will be as helpful as the in-person planning was.

---The receptionist/administrative assistant is helpful. Answers the phone. Replies to voicemail, Replies to texts and email

---The agent (Heather) caught all my prior mistakes and restructured my plans to *accurately* insure my home and cars

---The named agent, David Roberts, followed up with all my plan choices to double-check accuracy.

Great experience overall. Highly recommended."

"Staff is friendly and informative. I like the fact David wasn't too meet and get to know his clients."

"Heather was extremely patient and helpful during our transition to Ohio, I would highly recommend this office for your insurance needs!"

"I'm very happy with the quality of service I have received from State Farm. They handled my claim very quickly and made sure I was taken care of."

"Very knowledgeable people that help you find exactly what your looking for."

"Great experience transferring my auto & homeowners insurance to State Farm with the help of David Roberts & staff -better coverage at a reduced cost."

"Hello my name is Erin Brownlow I had just got off the phone with one of your State Farm associates by the name of Ken, and he has great customer service! He spoke with concern on my payments and gave me a $10 discount, he gave great detail on how to make payments online and is willing to work with me going into simple detail on helping set up payments online including auto pay! Thank you for your service! Very nice and professional and very much appreciated!"

"I highly recommend going to a different agent, if I could leave zero stars I would but unfortunately it doesn’t give that option. This office as a whole lacks customer service skills, professionalism, and truly listening to their customer. I could go on and on with the list of issues I had with this agent over the last year but for times sake I will simply say, if you appreciate being treated like a human and not a number or dollar sign go to another agent."

"super nice customer service!"

"Glad I made the switch they was able to get my payments down really cheap I got a chance to talk to Ryan and David really nice and professional great customer service is what you can expect"

"Great communication"

"Everyone I’ve talked to has been very helpful and kind. Appreciate the great customer service"

"Heather was the most knowledgeable insurance agent I’ve ever talked to. She got me set up in a PA to OH State Farm agent transfer and I was super pleased to save on my previous policy. Answered all my questions, and the whole office staff created a welcoming friendly atmosphere."

"David and Emma are great"

"Excellent communication"

"Great experience and kind people."

"Our barn and house were badly damaged by a storm. Ken was always so helpful with all my questions about our claim."

"Heather is very kind very compassionate and very respectful she's the type of person that you feel like that you've known forever and I just want her to know that I love her and thank you so much for helping us"

"Very nice agents, very nice to do business with"

"Ken, thanks again for your quick response to my request. Every year when I need documentation, you come through!"

"I have been trying extremely pleased with the service I have received. The staff is incredible. The process was smooth and easy. Highly recommend."

"I talked with Danielle …she is professional and very pleasant to talk too …she explained things that I wasn’t really sure about but after I understood things much better and that I appreciated very much"

"Great office, very helpful team members!"

"The staff here have been very friendly and helpful! Heather and Danielle are both great at what they do and make things very simple and convenient. I definitely recommend David Roberts State Farm for any insurance needs!"

"Broker Ryan at this State Farm office is deceptive. I was switched to a GAINSCO policy just two weeks after starting a State Farm policy, because they suddenly claimed I was ineligible for State Farm coverage. I was pressured into unnecessary renter's insurance. Then, the GAINSCO quote I was given increased on the day the down payment was due. I don't understand why they give you a quote and then re-run it giving you a higher premium than they quoted you before - it should've been finalized upon being approved. This is deceptive and I believe it's a sales tactic and way of getting your money and a commission. Also be aware of brokers asking you to give them good reviews after 1 month's of coverage, they'll re-run your MVR and come up with some lame excuse and say it's in the underwriting's hands. This is also a sales tactic to get them to look good, get recognition and a commission. Beware of these scamming brokers and their deceptive sales tactics that leave you for dead in the end. Bait-and-switch tactics and a complete lack of transparency."